Fulfillment Policy

MATTEEN INC.

Fulfillment Policy

Last updated on August 22nd, 2024.

At Matteen.com, we are dedicated to providing exceptional service and clear guidelines to ensure a smooth and transparent experience for our customers. Below, you’ll find comprehensive details regarding our fulfillment, refund, return, and cancellation policies.

REFUND POLICY

We value your satisfaction and offer refunds on eligible purchases within 14 days of the original transaction date. Please note that refunds are only applicable under specific conditions:

  • Digital Products: Due to the nature of digital goods, refunds are not provided once the product has been accessed, downloaded, or utilized. We encourage you to thoroughly review product descriptions before making a purchase.
  • Physical Products: If you are unsatisfied with a physical product, please contact us within 14 days to initiate a refund request. The item must be returned in its original, unused condition, and return shipping costs are the responsibility of the customer. Upon receiving and inspecting the returned item, we will process your refund to the original payment method.
  • Live Sessions: Refunds for live sessions are available if requested at least 24 hours before the scheduled session time. This allows us to reallocate resources effectively. Cancellations made within 24 hours of the session may not be eligible for a refund. However, we may offer to reschedule the session to a more convenient time. Once a live session has been attended or accessed, no refunds will be provided.

DELIVERY POLICY

Our commitment to timely and reliable delivery ensures that your order will be processed and shipped within 5-7 business days from the date of purchase. We offer standard shipping options, with delivery times varying based on your location:

  • Domestic Shipping: Delivery typically takes between 3-7 business days after the order has been shipped.
  • International Shipping: Delivery times may vary depending on the destination country and customs processing times. Please note that the customer is responsible for any customs duties or taxes imposed by their country.

All orders are shipped with tracking information, which will be provided to you upon shipment confirmation.

RETURN POLICY

We understand that sometimes a product may not meet your expectations. Our return policy allows you to return items under the following conditions:

  • Return Window: Returns are accepted within 30 days of the original delivery date.
  • Condition: Items must be returned in their original, unused condition, with all tags and packaging intact.
  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Once we receive and inspect the returned item, we will process your refund or exchange, as per your request.

CANCELLATION POLICY

We offer the flexibility to cancel subscriptions and reservations under the following terms:

  • Subscription Cancellations: Subscriptions can be canceled after fulfilling the contracted agreement. Once a billing period has commenced, no refunds will be issued for that period.
  • Live Session Cancellations: Live Sessions may be canceled up to 48 hours before the scheduled time. Cancellations made within 48 hours of the scheduled time will be charged for that time.

CONTACT INFORMATION

We prioritize clear and accessible communication with our customers. If you have any questions, concerns, or need assistance, please don’t hesitate to contact us:

Our customer service team is committed to resolving any issues promptly and efficiently.

DATA PRIVACY & SECURITY

Your privacy and data security are of utmost importance to us. Matteen.com is fully compliant with PCI standards, ensuring that your payment information is securely processed and protected. Our website is equipped with HTTPS encryption and other industry-standard security measures to safeguard your personal data.

We do not store your payment information on our servers, and all transactions are securely processed through trusted payment gateways.

PRICING & PROMOTIONS

We believe in transparent pricing and clear communication about promotions:

  • Currency: All prices on our website are displayed in USD. If you are purchasing from outside the United States, please be aware of any exchange rates or fees your bank may apply.
  • Promotions & Discounts: Any promotional offers, discounts, or trials are clearly outlined with specific terms and conditions. These terms will be visible during checkout and in any related promotional materials.

PHYSICAL ADDRESS

For added credibility and trust, our physical address is listed below:

2875 NE 191st Street, Suite 406 Aventura, FL 33180

We welcome visits by appointment and encourage you to reach out for more information.

CONCLUSION

At Matteen.com, our goal is to provide you with a seamless and enjoyable shopping experience. By adhering to these fulfillment policies, we aim to build trust and ensure that your needs are met with transparency and integrity.

Should you have any questions or need further clarification on any of our policies, please do not hesitate to contact us.