Privacy Policy



Last updated on September 18th, 2023. (the “Website”) is operated by Matteen Advisory & Solutions Throughout this privacy policy (the “Privacy Policy”), the terms “MATT”, “we”, “us” and “our” refer to Matteen Advisory & Solutions This Privacy Policy applies to the Website.

MATT is the controller of your personal information, and is responsible for the collection, processing and disclosure of your personal information as described in this Privacy Policy, unless expressly specified otherwise. If you have any questions about this Privacy Policy or want to exercise your rights hereunder, please write to us here:

MATT is committed to protecting and respecting your privacy, and will only use any personal information submitted in conformity with all applicable laws and regulations, and in accordance with this Privacy Policy.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our Website. If we make material changes to this Privacy Policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

By continuing to use our Website, you agree to the revised Privacy Policy to the fullest extent permitted by applicable law.

  1. Processing Activities Covered
    This Privacy Policy applies to the following processing activities:
    • Visiting our Website and accessing our Website, which displays or links through to this Privacy Policy;
    • Requesting, purchasing and/or using services on the Website;
    • Communicating with us to report a problem or to submit queries, concerns or comments regarding the Website;
    • Receiving email communications from us;
  2. Personal Information We Collect
    We only collect the personal information that is necessary to carry out our business, provide the services you requested and keep you informed of the latest news about us and our services.

    Subject to certain exceptions and limitations, personal information is any information that directly or indirectly identifies, describes, relates to, is capable of being associated with, or can reasonably link to a particular consumer or household. The personal information that we collect directly from you may include the following:

    • Personal identifiers, which may include, without limitation, your email address, name, gender, address, telephone number, credit card number, debit card number, or any other financial information;

    • Commercial information, which may include your billing information and purchase history;

    • Internet or other electronic network activity information, which may include, without limitation, browsing history, search history, and information regarding interaction with an internet website, application or advertisement;

    • Geolocation data, which may include, without limitation, current and historical physical location including the country, state, city, zip code, address and/or location over time; and

    • Inferences we make, which may include your likelihood of retention.

  3. Personal Information of Children
    You must be at least 18 years old to use the Website and/or to sign up for our newsletter. We do not knowingly collect any personal information from children under the age of 18. Those under the age of 18 should not use the Website or provide us with any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage, and if you have reasons to believe that a child under the age of 18 has provided personal information to us, please contact us at
  4. Device and Usage Data
    We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain personal information, from your computer or mobile device as you navigate our Website or interact with emails we have sent to you.

    As is true of most websites, we gather certain information automatically via log files. This collected information may include your Internet Protocol (IP) address (or proxy server), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage.

    This information is used to comply with data contracts, treaties, national laws, and regulations, analyze overall trends to help us provide and improve our Website, and to guarantee their security and continued proper functioning. We also collect IP addresses from users when they log into the services as part of the Website’s security features.

    We use cookies and similar technologies such as web beacons, tags, and Javascript alone or in conjunction with cookies to compile information about usage of our Website, and interaction with emails from us.

    When you visit our Website, our servers or an authorized third party may place a cookie on your browser, which can collect information, including personal information, about your online activities over time and across different sites. Cookies help us ensure our Website is not misused by bots and prevent account login information sharing.

    We use both session-based and persistent cookies. Session cookies exist only during one session and disappear from your computer or device when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer or device. Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set by using the opt-out tool at  You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies used by us, you may not be able to take full advantage of the Website.

    We partner with a third-party ad network to either display advertising on our Website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on the Website and other websites to provide you targeted advertising based upon your interests, which is called online behavioural advertising. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by using the specific opt-out mechanism at Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

    Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, MATT does not currently alter our practices when we receive a “Do Not Track” signal from a visitor’s browser except as specifically required by law. For information about “do not track” from The Future of Privacy Forum, click here.

  5. Third Parties and Social Media Features
    Third parties with whom we work may also provide us with information about you. We may combine the information you have given to us with additional information made available by external sources. For example, depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you may give us permission to access information from those accounts or services. Please verify the privacy policies of these third parties before submitting your personal information to them.

    Conversely, MATT may use social media features, such as the Facebook “like” button, the “Tweet” button, and other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media network in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our website. To the extent the Social Media Features are hosted by the respective social media networks, the latter may receive information that you have visited our website from your IP address. If you are logged into your social media account, it is possible that the respective social media network can link your visit of our website with your social media profile. Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.

  6. Purposes and Legal Basis
    We collect and process your personal information for the purposes and on the legal basis identified below:
    Providing our services and performing contracts: We use your personal information to enable us to operate and administer our Website, and to perform any contract with you for the services you requested according to any applicable terms of service;
    Managing user registrations: We will process your personal information by managing your user account for the purpose of performing the contract with you according to any applicable terms of service, and relevant national laws and regulations;
    Handling contact and user support requests: If you contact us by any available means, we will process your personal information to the extent it is necessary to fulfill your request and communicate with you;
    Developing and improving our Website and services: We will process your personal information to analyze trends and track your usage of our Website, and interactions with emails to the extent this is necessary for us to develop and improve our Website and to provide our users with more relevant content;
    Sending communications: We will process your personal information to send you the latest updates about us, including information about our services, to the extent you have provided your prior separate consent;
    Complying with legal obligations: We will process your personal information when cooperating with public and government authorities, courts, or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of personal information to protect our rights, and is necessary for our legitimate interests to protect against misuse or abuse of data hosted on our Website and Applications, our data, our Website, our Applications, to protect personal property or safety, to pursue remedies available to us and limit our damages, to comply with judicial proceedings, court order, or legal process, and/or to respond to lawful requests. Where we need to collect and process personal information by law, or under a contract we have entered into with you and you fail to provide that required personal information when requested, we may not be able to perform the contract. Where your personal information is anonymized or de-identified, we do not require a legal basis to use it as the information will no longer constitute personal information under the applicable data protection law. Our use of anonymized or de-identified data is not subject to this Privacy Policy.
  7. Service Providers
    Your personal information may be collected, transferred to, and stored by us [indicate where MATT’s servers are based]. We will use reasonable means to ensure that personal information is protected regardless of where your personal information may be located. Where we are required by law to implement appropriate safeguards to protect your personal information, we use European Commission-approved contract clauses to do so. If you have questions, please contact us.

    We may transfer personal information to non-affiliated service providers in providing the services, such as IT and system administration and hosting, research and analytics, marketing, account management, technical operations, credit card processing and email service providers to send out emails on our behalf, pursuant to agreements that prohibit the service providers from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.We may disclose aggregate statistics about our users in order to describe our business to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

    We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing our services, processing transactions, receiving and sending communications, updating marketing lists, analyzing data, providing IT and other support services, or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions. In the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Privacy Policy.

    We reserve the right to disclose your personal information as required by law, and as necessary to protect the property, interests and rights of MATT.

    In individual cases, we may also share personal information with professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in countries in which we operate, who provide consultancy, banking, legal, insurance, and accounting services.

    Our Website may contain links to websites operated by third parties. These websites may collect your personal information. This Privacy Policy does not apply to the practices of third parties and we do not assume any responsibility for their practices, and by using our Website and/or accessing a third party’s website from our Website, you release us of any responsibility for, the actions, practices and omissions of third parties. Please check the privacy policy at each website you visit.

  8. Retention of Personal Information
    We will keep your personal information only as long as is reasonably necessary for the time consistent with the original purpose of collection or such longer period as may be required by applicable law. We determine the appropriate retention period for personal information on the basis of the amount, nature, and sensitivity of your personal information, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means.
  9. Your Access and Control Over Your Personal Information
    You may exercise any of the rights described below by contacting us at or by using the contact information indicated in this section. Please note that we may ask you to verify your identity before taking further action on your request. The verification methods we use may include requests to disclose your first name, last name, email address, location information, security question and other information. We will process your request within thirty (30) days of receipt.

    a) Managing Your Information
    You are responsible for keeping your personal information up-to-date. You can also ask us to correct inaccurate or incomplete personal information concerning you that you cannot update yourself.

    b) Access to Your Information
    You have the right to request information about the personal information we hold on you at any time. You can contact us at and we will provide you with your personal information via email. If you require additional copies, we may need to charge a reasonable fee.

    If you are a Californian resident, once per calendar year, you may request that we provide a list of companies to which we disclose your personal information for business purposes, and a list of the categories of such personal information that we share.  You may request further information about our compliance with this law by contacting us at Please include “California Privacy Rights Request” in the first line of the description and your California mailing or street address. Please note that we are only required to respond to one request per client each year, and we are not required to respond to requests made by any other means, nor to requests made by non-California US residents.

    c) Right to Erasure
    If you no longer want us to use your information to provide you with the latest news about our services and/or other helpful information, you can request that we erase your personal information by contacting us at

    Please note, however, that we may retain some of your personal information as necessary for our legitimate interests, such as fraud detection and enhancing security. We may also retain and use your personal information to the extent necessary to comply with our legal obligations, such as keeping information for tax, legal reporting and auditing obligations, as well as professional obligations. Information you have shared with others (e.g. comments, community postings) may continue to be publicly visible. Additionally, some copies of your information (e.g. log records) may remain in our database, but are disassociated from personal identifiers. Residual copies may also be kept in our backup systems. If we have shared your personal information with service providers, we will let them know about the erasure where possible.

    d) Right to Object to Direct Marketing
    If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. If you have already given your consent but you prefer not to receive promotional information from us, you may unsubscribe by using the unsubscribe link situated at the bottom of any promotional message you receive from us, or by contacting us at

    e) Restriction of Processing
    You can ask us to block or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it and we have no legitimate grounds that override yours. Such request alone does not stop us from storing your personal information.

    If you are a Californian resident, you have the right to opt-out of the sale of your personal information. Under the California Consumer Privacy Act (the “CCPA”), the “sale” of personal information broadly includes any communication of personal information to any business that is deemed to be a “third party” (as defined in the CCPA) for monetary or other valuable consideration, subject to certain exceptions and limitations.  MATT does not sell personal information. However, if you would like to submit such a request, please send your request using the contact us page at:

    f) Right to Portability
    Whenever we process your personal information, by automated means based on your consent or based on an agreement, you have the right to get a copy of your personal information transferred to you or to another party. This only includes the personal information you have provided to us.

    g) Automated Decision-Making
    You have the right to elect not to be subject to a decision based solely on automated processing, including profiling (“Automated Decision-Making”). Our Website does not currently use Automated Decision-Making.

    h) Consent Withdrawal
    To the extent we base the collection, processing, and sharing of your personal information on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.<

    i) Right to Non-Discrimination
    Pursuant to the CCPA, we will not discriminate against Californian residents for exercising any of their rights under the CCPA. Unless permitted by the CCPA, we will not deny you services, charge you different prices or rates for services, impose penalties, provide you with a different level or quality of services, or suggest that you may receive a different price or rate for services or a different level or quality of services for the exercise of your CCPA rights.

    j) Authorized Agent
    If you are a Californian resident, you may use an authorized agent to exercise certain privacy-related requests and rights on your behalf. The authorized agent’s exercise or request on your behalf sent by mail shall include a power of attorney or a notarized statement properly signed by you appointing such authorized agent for such purpose. If your authorized agent submits the exercise or request online, a copy of the power of attorney or the original notarized statement shall be sent to us by mail.

    k) Questions or Complaints
    If you have any queries or would like to make any complaint in relation to this Privacy Policy and our privacy practices, you may contact us at or at the following address:


    2875 NE 191st Street, Suite 406
    Aventura, FL 33180

    If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to lodge a complaint with the competent supervisory authority.

  10. Personal Information Security
    We take reasonable precautions to ensure the protection of personal information collected, used or disclosed by us using appropriate physical, organizational and technological measures. We use industry-standard encryption technologies to receive sensitive data submitted by you on our Website.

    In case of a personal data breach that is likely to result in high risk to your rights and freedoms, we will notify you and the proper authority as soon as feasible following becoming aware of the breach and without undue delay.

    While we follow generally accepted standards to protect personal information, no method of storage or transmission is 100% secure. If you have any questions about the security of our Website please contact us using the contact information in the “Questions or Complaints” section above.